Discover OpenAI’s new Trusted Contact feature in ChatGPT, how it works, privacy protections, safety alerts, and how it helps users during mental health crises.
OpenAI has announced a new safety feature for ChatGPT called Trusted Contact, designed to provide additional support for users experiencing emotional distress or mental health struggles.
Millions of people use ChatGPT every day for learning, problem-solving, brainstorming ideas, and discussing personal concerns. Because some conversations may involve sensitive topics like self-harm or emotional crises, OpenAI says it wants to make AI interactions safer and more supportive.
The new Trusted Contact feature aims to help users stay connected with real people during difficult moments instead of relying entirely on AI.
What Is Trusted Contact in ChatGPT?
Trusted Contact is an optional feature that allows adult ChatGPT users to select one trusted person — such as a friend, family member, or caregiver — who can receive an alert if serious safety concerns are detected during conversations.
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According to OpenAI, the system is focused on encouraging human connection and support during potential crisis situations. The company says the feature is not intended to replace emergency services, therapists, or professional mental health care.
Instead, it acts as an additional safety layer that may help someone reach out when they need support the most.
How the Trusted Contact Feature Works
The feature includes several steps designed to protect both user safety and privacy.
Adding a Trusted Contact
Users can choose one adult contact directly through ChatGPT settings. The selected person must be:
- At least 18 years old globally
- At least 19 years old in South Korea
Invitation and Approval Process
Once selected, the trusted person receives an invitation explaining how the feature works. The safety tool only becomes active after the invitation is accepted.
If the person declines the request, users can choose another contact.
Detection of Serious Safety Concerns
If ChatGPT’s monitoring systems identify conversations that may suggest a serious self-harm risk, the platform may inform the user that their Trusted Contact could be notified.
The system may also encourage the user to personally contact their trusted individual and provide suggestions for starting the conversation.
Human Review Before Alerts Are Sent
OpenAI says no automatic alerts are sent without human involvement. A trained safety review team evaluates each flagged situation before any notification is delivered.
If reviewers believe there is a serious concern, the Trusted Contact may receive:
- An email
- A text message
- An in-app alert
Privacy Protection Remains Important
The notification does not include private chat messages or full conversation history.
Instead, it simply explains that concerning discussions related to self-harm may have occurred and encourages the Trusted Contact to check in with the individual.
Why OpenAI Created Trusted Contact
OpenAI says research consistently shows that strong social connections can reduce the risk of suicide and emotional isolation.
The company developed the feature with guidance from mental health experts, clinicians, physicians, and safety organizations. OpenAI also worked with the American Psychological Association during development.
Trusted Contact expands on earlier safety systems already available for younger users and family-linked accounts.
Additional ChatGPT Safety Features
OpenAI says Trusted Contact is only one part of its broader AI safety strategy.
Encouraging Professional Help
In high-risk conversations, ChatGPT may suggest reaching out to:
- Crisis helplines
- Emergency services
- Mental health professionals
- Trusted family members or friends
Better Responses During Sensitive Conversations
The company says it collaborated with more than 170 mental health specialists to improve how ChatGPT identifies emotional distress and responds more responsibly.
Promoting Healthier Technology Use
In certain situations, ChatGPT may encourage users to take breaks after extended usage sessions to support healthier online habits.
Blocking Harmful Requests
ChatGPT is designed to reject requests asking for instructions related to suicide or self-harm. Instead, the AI redirects users toward safer information and support resources.
Users Stay in Control
OpenAI says users can edit, remove, or disable their Trusted Contact settings whenever they want. Trusted Contacts can also remove themselves from the feature at any time.
The company adds that notifications are expected to remain rare and are carefully reviewed before being sent.
OpenAI’s Long-Term AI Safety Vision
With the launch of Trusted Contact, OpenAI continues focusing on building AI systems that support users responsibly during emotionally difficult situations.
The company believes AI should help strengthen access to real-world care, relationships, and support systems rather than replace them.
As AI tools continue expanding across the United States and globally, features like Trusted Contact may become an important part of the future of digital safety and responsible AI technology.
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Frequently Asked Questions (FAQs)
1.What is Trusted Contact in ChatGPT?
Trusted Contact is a new optional safety feature in ChatGPT that allows users to choose a trusted person who may receive an alert if serious self-harm concerns are detected during conversations. The feature is designed to encourage real-world support during difficult moments.
2.How does Trusted Contact work in ChatGPT?
Users can add one trusted adult through ChatGPT settings. If OpenAI’s systems detect a potential serious safety concern, trained human reviewers evaluate the situation before any alert is sent. If necessary, the Trusted Contact may receive a notification encouraging them to check in with the user.
3.Does ChatGPT share private chats with Trusted Contacts?
No. OpenAI says Trusted Contact notifications do not include full chat transcripts or private conversation details. The alert only mentions that concerning discussions related to self-harm may have occurred.
4.How do I cancel my ChatGPT subscription?
To cancel your ChatGPT Plus subscription, open ChatGPT settings, go to the billing section, and select “Manage Subscription.” From there, you can cancel your active plan at any time.
5.Which is better: Claude vs ChatGPT?
Both Claude and ChatGPT are advanced AI chatbots with different strengths. ChatGPT is widely used for writing, coding, productivity, and research tasks, while Claude is popular for longer conversations and detailed text analysis. The better option depends on individual needs and preferences.
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